So a customer who I recently did a detail for calls to let me know his car looks completely messed up and accuses me of using something to 'hide' the problems rather than fix them.
This same customer when he took delivery of the car asked what he should do to maintain it and not allow it to get back to where it was when he brought it to me. After outlining the needed items:
2 buckets
2 grit guards
2-3 quality wash pads
pH neutral car soap
1-2 quality drying towels
drying agent
LOTS OF COMMON SENSE & PROPER TECHNIQUE
He balked at the advice at that time, said it was a lot to invest in car washing stuff.
So trying to get to the bottom of how his car got the way it did after being detailed only a short time ago I had him outline his process.
1 bucket
no grit guard
cheap sponge from autozone
some soap he found in the garage
bath towels
I explained to him that he had introduced the damage, it wasn't the same damage I removed, but all new damage from poor wash techniques. We discussed at length the proper process. The car will be coming back for another correction to the tune of roughly $300-$400 and he still has to buy the right supplies.
Expensive lesson, but a lesson none the less. Lets see if he listens this time and actually heeds my advice on washing and wash supplies.
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Team Adam's
So a customer who I recently did a detail for calls to let me know his car looks completely messed up and accuses me of using something to 'hide' the problems rather than fix them.
This same customer when he took delivery of the car asked what he should do to maintain it and not allow it to get back to where it was when he brought it to me. After outlining the needed items:
He balked at the advice at that time, said it was a lot to invest in car washing stuff.
So trying to get to the bottom of how his car got the way it did after being detailed only a short time ago I had him outline his process.
I explained to him that he had introduced the damage, it wasn't the same damage I removed, but all new damage from poor wash techniques. We discussed at length the proper process. The car will be coming back for another correction to the tune of roughly $300-$400 and he still has to buy the right supplies.
Expensive lesson, but a lesson none the less. Lets see if he listens this time and actually heeds my advice on washing and wash supplies.
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